Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
* Be knowledgeable about customers and serve them with passion and pride, delivering great natural service.
* Encourage customers to provide feedback by completing the “have your say” survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to ensure work is done safely.
* Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
* Understand store performance and the part you play to deliver profit.
* Be yourself, live our values, make everyone feel welcome and follow policies.
* Clock in and out at the start and end of your shift to ensure accurate pay.
* Follow security procedures and wear safety equipment where available to keep colleagues and customers safe.
* Follow the Think 25 policy when serving age-restricted products.
* Respond quickly to assistance calls on self-service checkouts and explain actions to customers.
* Keep aisles clear and maintain a clean, tidy and organised store.
* Occasionally run the shift in the absence of the Shift Leader and Store Manager.
* Follow all training to keep yourself, others and the store safe and legal.
* If applicable, undertake day-to-day Post Office Local operations and a background check as required.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. We offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. We always welcome chats about flexible working. Some people are at the start of their careers, some want flexibility for personal reasons. Talk to us about how we can support during your application.
One Stop Benefits
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. The benefits we offer may differ from those at Tesco.*
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. We’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio. We’re proud to give back in meaningful ways and support colleagues in activities you care about.
Diversity & Inclusion at One Stop
We’re an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. We offer reasonable adjustments throughout the recruitment process. We’ve earned Disability Confident Leader (Level 3) status.
For accessibility information, please consult our recruitment support page.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
#J-18808-Ljbffr