Looking to grow your skills in a supportive and fast-paced environment?
Were seeking a reliable and detail-orientedService Delivery Administratorto join a busy Customer Experience team in Bury. This role is ideal for someone who enjoys working behind the scenes to keep everything running smoothly providing essential support to ensure top-notch customer service.
Whether you're building a career in operations, administration, or customer service, this is a great opportunity to develop your experience in the energy industry.
* Working hours:Monday to Friday, 8:30am 5:00pm (flexi time)
* Salary:£25,000 + bonus + benefits
Whats In It For You
* 25 days holiday
* Yearly bonus (based on company and personal performance)
* Flexi-time scheme
* Free on-site parking
* Wellbeing support
* Access to an on-site gym
* Exciting social and team-building events
Key Responsibilities
* Provide administrative support to the Service Delivery Coordinators
* Process Change of Tenancy (COT) requests within agreed SLAs
* Assist in resolving billing issues raised by managing agents
* Support the billing team with administrative tasks when needed
* Ensure accurate and complete data entry across internal systems
* Assist with the preparation and delivery of Managing Agent reports
* Support ad hoc requests from Service Delivery Coordinators
* Help deliver excellent aftersales support and customer care
* Contribute to both regular and ad hoc reporting
What Were Looking For
* Strong organisational skills and ability to prioritise effectively
* Self-motivated and proactive
* Clear verbal and written communication skills
* Confident with numbers and basic arithmetic
* Computer literate, particularly with Excel and Outlook
* Excellent attention to detail
* Comfortable working independently and as part of a team
Itd Be Great If You Also Have
* Experience working in the energy industry
* At least 12 months administrative experience
* Excellent attention to details
* Exposure to account management or a similar support role
Ready to apply?
If youre a team player who thrives on organisation and accuracy, clickapply now wed love to hear from you!
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