1. Make a real difference to student lives
2. Be part of a modern, people‑first university
About Our Client
Our client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand‑new Student Support Hub
Job Description
Key Responsibilities:
3. Providing front‑line, in‑person support to students within the Student Support Hub
4. Delivering excellent customer service in a clear, approachable and supportive manner
5. Understanding student needs, assessing queries and offering practical solutions or referrals
6. Supporting students who may be distressed, with empathy and professionalism
7. Resolving queries at first point of contact wherever possible using knowledge, systems and initiative
8. Accurately recording interactions using CRM or live‑chat systems
9. Collaborating with academic and professional services teams across the university
10. Maintaining confidentiality and handling sensitive information in line with GDPR and compliance standards
11. Actively developing and maintaining knowledge of policies, services and processes
The Successful Applicant
Person Specification:
12. Proven experience deliveringstudent‑centred services within Higher Education
13. Experience supporting individuals who may be distressed or facing challenges
14. Excellent organisational and time‑management skills
15. Ability to remain calm, professional and effective under pressure
16. Strong written and verbal communication skills
17. Confidence using CRM systems, live‑chat platforms and Microsoft Office
18. Ability to build effective working relationships across varied teams
19. A responsible, confidential approach to handling sensitive information
What's on Offer
20. A role with genuine impact on student wellbeing and success
21. A supportive and inclusive working culture
22. Professional development and learning opportunities
23. 6-Monht contract opportunity.