A charity shop in Christchurch seeks a Retail Cover Supervisor to lead a dedicated team. The role is flexible with zero hours, ensuring a welcoming environment for customers and donors. Responsibilities include customer service, stock management, and supporting the team. Benefits include generous holiday, wellbeing support, and professional development opportunities.
38 days holiday
Free 24/7 GP access
Physiotherapy advice
Health cash plan
Employee assistance program
Enhanced pension scheme
Life assurance
Retail discounts for charity workers
Qualifications
Responsibilities
* Lead and motivate the team on a flexible basis.
* Ensure smooth shop operations and customer service.
* Manage stock and general shop tasks.
Skills
Retail Experience
Supervisory Experience
Customer Service
Computer Literacy
Application Deadline: 7 July 2025
Reporting To: Shop Manager
Description
Our Christchurch shop, part of a network of over 50 charity shops across England and Wales, is situated within a vibrant community rich in history, welcoming both locals and tourists. We are seeking a Cover Supervisor to lead and motivate our team on a flexible basis, creating a warm and welcoming shopping environment for visitors and donors alike.
About the Role
Our shop is a lively hub in the community, supported by generous donations. Every purchase helps fund our vital work caring for over 40,000 animals annually through rehoming, veterinary, and education programs. The shop offers a variety of donated items such as clothing, books, toys, household goods, and soft furnishings, along with some new products.
As a Standby Shop Assistant, you will provide essential support to our in-store team, ensuring smooth shop operations. Your duties include customer service, stock management, and general shop tasks. The shop operates Monday to Saturday, 09:00 to 17:00.
This is a zero-hours role with hours varying based on shop needs. We pay the Real Living Wage of £12.21 per hour, with a total hourly rate of £13.69 including holiday pay. You will work alongside a dedicated team of staff and volunteers in a flexible, impactful role.
About You
We are looking for someone who:
* Is proficient in cash handling and reconciliation
* Has supervisory experience
* Enjoys working with customers
* Is computer literate and organized
It would also be beneficial if you have experience managing volunteers.
How to Apply
Click the 'Apply Now' button to complete a short questionnaire and submit your CV before the closing date. We may close the vacancy early if we receive a high volume of applications.
We value our staff highly and strive to provide a positive working environment. Our benefits include:
* 38 days holiday (full-time equivalent), increasing to 43 with service
* Free 24/7 GP access via MetLife, including private prescriptions
* Physiotherapy advice and face-to-face interventions
* Health cash plan
* Employee assistance program
* Enhanced pension scheme
* Support for professional and personal development
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