Overview
We are seeking a dedicated and experienced Shop Supervisor/ Head Barista to join our team. The ideal candidate will possess strong leadership qualities and a passion for delivering exceptional hospitality service. As a Shop Supervisor / Head Barista, you will oversee daily operations, ensuring that the shop runs smoothly while providing friendly and efficient service to our customers. This role requires effective communication and organisational skills to manage a team and maintain high standards across all areas of our patisserie. A keen interest in what we do is essential and the right candidate will be extremely competent when operating our coffee machine in a very busy environment.
Responsibilities
* Supervise daily shop operations, ensuring efficient workflow and adherence to company policies
* Manage and lead a team of staff, fostering a positive work environment that encourages collaboration
* Train and mentor new employees, providing guidance on sales techniques and customer service best practices
* Monitor inventory levels, assist with stock management, and ensure effective merchandising strategies are implemented
* Handle customer inquiries and complaints professionally, ensuring satisfaction at all times
* Maintain accurate administrative records, including sales reports and employee schedules
* Implement time management strategies to optimise staff productivity during peak hours
Skills
* Strong leadership abilities with prior experience in management or supervising roles
* Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and team members
* Very strong coffee skills in a fast paced environment.
* Proven experience in retail or sales management, demonstrating an understanding of merchandising principles
* Exceptional organisational skills with the ability to prioritise tasks effectively in a fast-paced environment
* Knowledge of an epos system would be preferred but all training will be given on site.
* Time management skills that enable efficient scheduling and task delegation within the team
If you are passionate about coffee and patisserie and possess the necessary skills to lead a dynamic team, we encourage you to apply for this exciting opportunity as a Patisserie Shop Supervisor.
Job Type: Full-time
Pay: £13.00-£14.00 per hour
Expected hours: 40 per week
Benefits:
* Casual dress
* Discounted or free food
* Employee discount
* Free parking
Ability to commute/relocate:
* Boston Spa LS23 6BW: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Barista : 5 years (required)
* Management: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person