If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application. Location: Village Vet Milton Hours: Full-time or part-time (job share considered) Salary: From £12.33 per hour (depending on experience) Are you friendly, organised, and passionate about delivering great customer service? Do you thrive in a fast-paced, rewarding environment surrounded by animal lovers? Village Vet Milton is looking for a warm and welcoming Client Care Assistant (CCA) or a Client Care Team Lead, depending on your experience. Whether you're an experienced team leader or someone looking for the next step in your client care journey—we’d love to hear from you! About Us Village Vet Milton is a 24/7 RCVS-accredited Veterinary Hospital offering outstanding care for pets and their people. We’re a vibrant, quality-driven, and supportive team that values kindness, collaboration, and growth. Our culture is built around the idea that we deliver the best care to every patient, every client, every time. What We’re Looking For (Essential Skills & Traits): Customer-focused with a natural warmth and welcoming personality Excellent communication skills—both in-person and over the phone Organised, reliable, and detail-oriented Good IT skills (Microsoft Office, email, basic data entry) A team player who enjoys a busy, fast-paced environment Willingness to work weekends and across shift patterns in a 24/7 hospital What’s Nice to Have (but Can Be Developed On the Job): Previous experience in a veterinary, healthcare, or reception/admin environment Leadership or people-management experience Experience with practice management systems or CRM tools Confidence in handling client complaints or sensitive situations Interest in learning about veterinary procedures and terminology Opportunities for You: Supportive environment to grow into leadership responsibilities Internal training and mentoring from an experienced team Exposure to a busy veterinary hospital with interesting and varied cases A potential stepping stone into further roles in veterinary care or client services Consideration for reduced hours or job-share options if full-time doesn’t suit your lifestyle Key Responsibilities: Be the first friendly face our clients meet—either on the phone or in person Support the clinical team with smooth front-of-house operations Help manage diaries, appointments, payments, insurance queries, and day-to-day admin Contribute to a calm, efficient, and empathetic client journey Support and empower other reception team members (for team lead applicants) Promote our Pet Health Club and mobile app Maintain accurate client records and help with debt recovery where needed Perks & Benefits: 25 days annual leave your birthday off Enhanced family leave and sick pay Life Assurance 4x salary Pension: 3% employer, 5% employee Employee wellness programme Discount platform and cycle-to-work scheme Gym membership discounts Headspace app access Free flu jabs and eye care support Career development pathways through Linnaeus group We’re Open To: Applicants with strong transferable skills from retail, hospitality, call centres, or other customer service roles People who love animals and want to work in a compassionate, animal-focused environment Flexible arrangements—so if you’re interested in part-time or job share, please apply! How to Apply To apply, click "Apply Now" or contact Purvi Kataria at purvi.kataria@linnaeusgroup.co.uk for more information or a confidential discussion. We look forward to hearing from you. LI-PK1 LI-Onsite Salary Value: £12.33 per hour Salary Description: depending on experience, per annum; We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk