A leading technology research firm is seeking a Head of Customer Success to build and scale their Customer Success function. In this role, you will focus on ensuring that customers derive measurable value from the company’s SaaS platform and services. With a strong emphasis on customer health, retention, and satisfaction, this position requires proven experience in the eClinical sector, excellent stakeholder management skills, and the ability to collaborate effectively across various functions. The ideal candidate will also have experience with RBQM in clinical trials. Offers competitive remuneration and remote-first working options.
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