Operations Manager - Housekeeping (Hotel Sector) | £44,000-£45,000 + Car + Benefits | Chelmsford/Watford/Norwich Areas 🌟
Are you a housekeeping professional ready to take the next step into multi-site operations management?
Do you have a deep understanding of hotel housekeeping and enjoy leading people to deliver service excellence?
If so, we'd love to hear from you!
About the Company
We are a dynamic and growing business providing outsourced housekeeping services to the UK hotel industry. Working with well-known hotel brands across the country, we deliver high-quality housekeeping operations and staff management services.
Due to continued growth, we're now seeking an Operations Manager to support and manage a number of hotel sites across the East of England and surrounding regions. This is an exciting opportunity to join a forward-thinking organisation with strong values, supportive leadership, and long-term career potential.
🔍 What You'll Be Doing:
Overseeing housekeeping operations across a portfolio of hotel sites
Supporting and managing site-based teams to ensure service standards are consistently high
Working from home, with 3-4 days per week spent on-site
Leading on recruitment, onboarding, compliance, audits, and team development
Monitoring KPIs and supporting budgeting, forecasting, and process improvements
Assisting with the mobilisation of new sites and supporting client relationships🙋♀️ About You:
You have a strong understanding of hotel housekeeping operations and experience running or supporting busy departments
You're currently in a similar multi-site role or ready to step up from a senior hotel housekeeping position
You have excellent leadership and people management skills
You understand the full operational process, including rotas, stock, compliance, and budgets
You hold a full clean UK driving licence and are happy to travel regularly across Chelmsford, Watford, Norwich, and surrounding areas
You are flexible, proactive, and comfortable working independently💷 What We Offer:
£44,000 - £45,000 per year
Permanent, full-time contract
Company car + laptop + phone
Private health insurance
Life insurance
Pension scheme
Mental health & wellbeing support
Family and personal health support services
Clear long-term career progression opportunities📍 Location:
This is a home-based role, but due to the travel requirements, you must be based in or around the Chelmsford, Watford, or Norwich areas