Do you thrive in a fast-paced environment where exceptional customer service meets technical expertise?
Proactive Personnel are recruiting for a Customer Service Coordinator for an established client in the Widnes area.
* 80% Customer Service and 20% Sales
Your duties will include:
* Deliver exceptional service to every touchpoint
* Develop and implement strategies that put customers first
* Handle any customer enquiries, complaints and escalations
* Generate quotes for electrical and facilities maintenance spares
* Keep customers informed of expected arrival dates
* Manage returns and chargeable collections
* Assist the business development manager with sales activities and reporting tasks as needed
What will be expected of you:
* Possess a degree in an electrical subject, supply chain or related field that equips you to excel in a customer-centric environment
* Demonstrate proficiency in Microsoft Office programs. Prior experience with Sage50 and HubSpot is highly desirable
* Have a positive attitude and a strong commitment to maintaining a collaborative and supportive team environment
* Motivate and inspire a diverse team in a dynamic environment, leverage your technical understanding to foster collaboration and problem-solving
Working Hours:
1. 8am to 5:30pm from Monday to Friday
2. 45 Minute break