Job Description
Job Title: Salesforce CX Functional Consultant (Contract)
Location: Birmingham/remote
Duration: 6 months initial
Rate: competitive market rate
About Us:
We are working with a dynamic consulting firm focused on helping clients transform their customer experience through innovative Salesforce solutions. They work across multiple industries, delivering projects that blend strategy, technology, and real-world impact.
The Role:
They're looking for a Salesforce CX Functional Consultant to join our team on a contract basis. In this role, you will work closely with client stakeholders to understand business processes, translate requirements into Salesforce solutions, and ensure successful implementation of CX-focused projects.
Key Responsibilities:
1. Collaborate with clients to gather and document business requirements for Salesforce CX projects.
2. Translate business needs into functional specifications and design solutions leveraging Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
3. Conduct workshops, process mapping, and fit-gap analysis to align Salesforce capabilities with business objectives.
4. Support the configuration of Salesforce solutions, ensuring alignment with b...