Join Barclays as a Client Support Specialist, where you'll provide exceptional customer service while resolving complex customer needs and requests. You will leverage cutting-edge technology to enhance our digital offerings, ensuring unparalleled customer experiences.
This role is based solely at our Radbroke site.
To succeed as a Client Support Specialist, you should have:
* Experience in Customer Service.
* Ability to collaborate with multiple teams.
* Strong communication skills.
* Computer literacy.
Additional valued skills include:
* Banking experience.
* Call center experience.
* Ability to manage multiple inquiries, tasks, and priorities.
You may be assessed on key skills such as risk management, controls, change and transformation, business acumen, strategic thinking, and digital technology, along with job-specific technical skills.
This position is based in Radbroke, Knutsford.
Purpose of the role
To deliver exceptional customer service while resolving complex customer requests.
Accountabilities
* Providing customer service via chat, email, and phone.
* Delivering personalized resolutions for complex customer needs.
* Collaborating across teams to align customer care processes.
* Identifying improvement areas and recommending changes.
* Developing and implementing customer care procedures and controls.
* Handling inquiries related to bank products and services.
* Creating reports on customer care performance and communicating findings to senior stakeholders.
* Monitoring industry trends to implement best practices.
Analyst Expectations
* Meeting stakeholder and customer needs with expert advice and support.
* Performing activities efficiently and to high standards.
* Possibly leading or supervising a team, guiding development, and coordinating resources.
* Demonstrating leadership behaviors such as listening, inspiring, aligning, and developing others.
* Managing own workload and participating in broader projects.
* Executing work according to processes, collaborating with related teams, and checking colleagues' work.
* Providing specialist advice and managing risks within own work area.
* Building understanding of how teams contribute to broader objectives.
* Developing expertise and applying judgment to new situations.
* Communicating sensitive information effectively.
* Building relationships with stakeholders and customers to address their needs.
All colleagues are expected to embody Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset: Empower, Challenge, and Drive.
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