Position
Patient Services Co Ordinator at Medical Imaging Partnership
Location: Weybridge, England, United Kingdom (as listed)
Position Overview
* At Prime Health our Patient Services Coordinators are at the heart of our business and patient journey. In this role you will rotate between patient facing front of house duties and back office functions. Wherever you are working you will be responsible for ensuring rapid access to our diagnostic and outpatient facilities, with patient care at the heart of the journey.
* Within the team, the role includes scheduling functions, general administrative support and telephone cover as well as offsite reception cover.
* Free on site car parking is provided.
Key Responsibilities
* Acting as the first point of contact for all patient enquiries to Prime.
* On receipt of all new referrals ensuring that the vetting process has been followed in line with departmental guidelines.
* Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with Prime Policies and Procedures, escalating any exceptions.
* Liaising with patients to ensure that a mutually convenient date and time is agreed, including urgent referrals.
* Ensuring that patients are appropriately reminded of their appointments.
* Ensuring that departmental standards are met for patients receiving notification or acknowledgement of their visit.
* Providing a courteous and efficient point of contact for patients both face to face and over the telephone.
* Ensuring that each patient is treated as an individual and their needs are met (e.g. providing appropriate support such as interpreting services).
* Providing a welcoming and efficient reception service and putting patients at ease as required.
* Ensuring that patients and visitors are well informed and that messages are communicated promptly.
* Liaising with the medical, nursing and health professional staff as required to ensure efficient use of all clinics.
* Responding to patient queries or concerns in an effective and professional manner, escalating where appropriate to Team Leader or Line Manager as needed.
* Maintaining up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity.
* Reviewing cancelled or patients on hold with the team and taking appropriate action.
* Understanding scheduling and admin procedures across all modalities and contracts.
* Responding to telephone, e-mail, or written queries within the appropriate timeframe and escalating if necessary.
* Recording patient cancellations and changes on Prime and external systems.
* Uploading referrals manually to Prime systems within set timescales when required.
* Forwarding clinical reports and notifying critical findings to referrers within set timeframes.
This list is not exhaustive. All colleagues have responsibility for following Company policies and Health & Safety guidelines.
Skills
* Excellent communication skills.
* Good IT skills.
* Flexible approach.
* Good organisational skills.
Key Competencies
* Problem-solving, critical thinking.
* Time management.
* Adaptability, creativity.
Reporting Line
* Admin Team Leader
Company Culture & Values
* Our team is experienced in the provision of all aspects of a high-quality diagnostic scanning service. They are here to help patients every step of the way, making sure their scan is as comfortable and effective as possible.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: Medical Practices
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