Job Description
Customer Service Advisor
Join a team where people come first – and service means everything.
At ABL 1Touch, we’ve been a trusted name in vehicle repair since 1994 – known for expert craftsmanship, reliable service, and genuine care for our customers. As we continue to grow, we’re looking for a friendly, organised Customer Service Advisor to join our Warrington team and help keep things running smoothly.
Your Role:
You’ll be the friendly voice and helpful hand guiding our customers after they’ve made a claim with their insurer – keeping them updated, answering questions, and getting them booked in for repairs.
Here’s what you’ll be doing:
* Be the first point of contact for customers post-claim
* Handle inbound calls and customer enquiries with professionalism and empathy
* Schedule repairs and arrange courtesy cars
* Provide updates on repair progress and timelines
* Keep systems accurate and up to date
* Spot and flag any concerns early to keep things on track
What You’ll Need:
1. Excellent communication and people skills
2. Strong organisation and attention to detail
3. Confidence using digital systems and multitaski...