Join to apply for the Head of Product Technical role at Nucleus Financial.
This is a remote role and we are open to applications from candidates in the UK. This role is office based due to the nature of the tasks.
Direct message the job poster from Nucleus Financial.
The successful candidate will have ownership of, and be responsible for, the leadership of the Product Technical Team within the Proposition team.
The role holder is responsible for ownership of and responsibility for monitoring regulatory and technical developments, ensuring products and literature remains compliant with internal and external rules and fit for purpose.
Responsibilities
* Responsible for monitoring regulatory, technical and market developments (including competitor offerings), and managing a regulatory change roadmap. Analyse the potential impact to all products, in particular to services, features, literature and web content, and make recommendations to the Heads of Proposition for change. Ensure products are and remain compliant with all relevant product regulation and legislation requirements.
* Provide technical support, guidance and input into the change process for product change, while also working with other business areas to ensure successful testing and implementation.
* Technical SME content owner of all product literature (including illustration content and output) and legal agreements with investment managers and custodians, ensuring that they remain compliant, fit for purpose and minimise risk to the business. Identify any new items required. Approve product specifications, product disclosures and core internal and external communications as appropriate.
* Lead the Product Technical Team, motivating and developing employees at all levels, in a manner that is consistent with the Nucleus policies and procedures to maximise the performance of the area. Ensure a robust development and succession plan is in place, and minimise key person dependencies.
* Be the subject matter expert for technical queries raised internally by the business supporting complex enquiries and providing approvals where needed to support complex customer decisions arising through complaints or claims committee.
* Support the Heads of Proposition with managing key external relationships, ensuring a collaborative and efficient approach to implementing change when appropriate.
* Support the Heads of Proposition with the development of new products and enhancements to existing products, including custom products or product variants for key business partners. Work with key stakeholders across the business to ensure successful implementation.
Knowledge
* Knowledge of Nucleus products and services, and of competitor markets and broader market developments and an evaluation of their impact upon the organisation.
* In depth knowledge of the pensions market generally and SIPPs in particular. Good understanding of advisers requirements of products and providers, and market awareness, including competitors. Good understanding of investments within SIPPs.
* Excellent technical knowledge, including but not limited to PTM, COBs rules, HMRC, FCA, PRA and Primary/Secondary legislation and other regulatory rules.
* Detailed understanding of the external market and environment and the ability to interpret market changes and how to apply them to our products effectively.
* Extensive technical pensions and industry experience. Able to assess the impact of regulatory change across the full spectrum of pension administration.
Skills and Experience
* Excellent ability to communicate effectively both written and verbally.
* Excellent analysis skills including ability to review large volumes of data, notice and spot trends and their causes that could impact customers or the business.
* Good problem‑solving skills to suggest actions to close‑end and resolve issues encountered.
* Good level of people and interpersonal skills to build effective relationships at all levels internally and externally.
* Excellent organisational skills and ability to remain calm under pressure in order to manage customer expectations and deadlines.
* Ability to prioritise and balance the needs of clients and the business.
* Degree in appropriate discipline (e.g., Business Studies or Financial Services) (desirable).
* Extensive knowledge and significant experience in Product Management including completion of Product Risk Reviews (essential).
A little about us
We are the Nucleus Financial Platforms group and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.
Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.
Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion. For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future‑relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives and a better collective ability to problem‑solve. And it means being more representative of customer groups, which supports areas such as product development.
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non‑contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
Seniority level
Director
Employment type
Full-time
Job function
Other
Additional info
If you’d like to find out more about us or the role, please get in touch with our recruitment team.
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