One Stop • onestop swan lane stourbridge • Apply by 07-Jun-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safety in all tasks.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance, your role, and collective goals to deliver profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing the shift in the absence of a Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
* If applicable, duties include the operation of the Post Office, requiring background checks for financial and criminal records, with job offer withdrawal if checks fail.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.
Acquired by Tesco in 2003, we operate independently from our Head Office in Brownhills, Walsall, and service stores from three distribution centers in Brownhills, Nursling, and Wakefield.
We are proud to be a Level 3 Disability Leader and committed to an inclusive recruitment process. For accessibility support, please click here.
Note
We only recruit individuals who have passed the school leaver’s age. Please check the school leaver’s age for your country here.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
* Discounted Simply Health cash plan
* Exclusive savings through Colleague Deals and Discounts
* Save as you earn scheme
* WeCare support services including a 24/7 online GP, mental health support, and more
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options like part-time, job shares, phased retirement, and more
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