Better places, thriving communities.
Job description
Job Title: Operations Support Manager
Reporting to: Regional Manager
Job objectives and responsibilities
The primary focus of this role is to provide support to the Senior operations Manager and the South West Security operation in it's entirety. The role will underpin our company values and deliver this to our security team to uphold all values that Mitie hold. The main duties support ways of working but not withstanding additional requests to support our customer or Mitie staff.
Main duties
1. Prioritise sites on a risk basis and spend time across region accordingly.
2. Partner with the Operations management team in order to continually improve the service offering to all our customers.
3. Show a level of flexibility and be able to adapt to new requests outside of the core role on request.
4. Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures.
5. Ensure all requests are responded to in a timely manner
6. Ensuring systems and software processed and inputted is in accordance with GDPR.
7. Any other reasonable duties as required by your Line Manager
8. Ensure standards of dress, safety (PPE) and presentation are always maintained in line with client expectation and report back any requirements to operations manager.
9. Provide management support outside of core hours as in business-critical situations.
10. Provision of daily activity reports to the Senior operations manage.
11. Work with Operations managers to ensure regular updates are communicated to all staff.
12. To assist the Operations Managers in any HR cases as required
13. Be prepared to undertake any reasonable duty as and when required to meet the clients expectations.
14. 1 week per month to undertake the Duty Manager role which will include weekend working
Recruitment
15. collection of right to work information
16. sending of Micheck and follow up
17. ordering of Uniform for New starters.
Uniform and ID card,
18. Checking and ordering of ID cards and uniform
19. Follow up on missing Uniform from orders
On site Equipment and documents
20. Checking of onsite equipment, Laptops, Phones, Printers, Search wands. Ordering where needed
21. Understanding of Merlin
22. Checking and Updating of AI's RA's Training recording. Both online and paper copies on sites
Training and E Learning
23. Checking officers have access to e-learning
24. Ensuring eLearning is completed
25. Ensuring that there is evidence on site
Welfare checks
26. Site Visits and Welfare check out of Hours that are recorded on WP+
Investigations
27. Operations Manager assistance with Investigations/Grievances
Person Specification
28. Min 2 years' experience in an operational role
29. Involvement in a regulated operational regime
30. Good and positive commercial skills, high level numeracy & literacy skills
31. Excellent report-writing and analytical skills with attention to detail.
32. Management through influence
33. Resilient and tenacious
34. Can do” approach
35. Works well under pressure
Health and Safety responsibilities
36. Follow Group and company policies and procedures at all times;
37. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
38. Use all work equipment and personal PPE properly and in accordance with training received;
39. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .