Overview
Do you dream of a role where you can make meaningful contributions? If you’re ready for a fabulous adventure and you’re passionate about retail, this role may be for you. JoJo stores are unique and built around the relationships we form with our customers, many of whom are loyal to our brand and local store team. You’ll be the face of JoJo, providing a fantastic level of customer care and service, guiding, informing, and assisting customers in the purchase of our clothing and products.
Our B Corp principles are important, and every team member upholds them. As we move into a digital retail world, Omni-Channel customer service is expected to build customer loyalty.
What you’ll do
* Assist customers in diverse situations, from bra fitting and maternity wear discussions to demonstrating baby carriers to interested parents.
* Prepare Omni-Channel orders and liaise with customers in store or by phone regarding those orders.
* Use our digital or virtual learning platforms to continuously develop knowledge and retail skills.
* Embrace new product knowledge to maximize sales opportunities.
* Listen actively to customer needs and determine the best solution.
* Maintain store appearance and keep it immaculate.
* Work 1 x 7.5 hour shift per typical week, with flexibility to meet store requirements.
Skills and qualifications
* Previous retail, customer service and sales experience.
* Competent IT skills and the ability to learn new systems quickly.
* Ability to learn and retain high levels of product information and communicate it effectively.
* Self-developing mentality and curiosity to learn new products independently.
* No high-pressure sales techniques; demonstrate active listening, empathy, and understanding of customer needs.
* Ability to work harmoniously and respectfully within a small team.
* Flexibility to work in a retail environment with stores open 7 days a week.
* Keen eye for detail to help maintain store standards.
Notes
Please note: We will only recruit individuals who are over the school leaver’s age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland, please visit: https://www.gov.uk/know-when-you-can-leave-school
Culture and benefits
* Be a brand ambassador, safeguarding values and ethos.
* Demonstrate honesty and respect in every interaction.
* Foster collaboration and open, active listening.
* Take ownership of all aspects of the role.
* Extra day of annual leave for each year you’re with us, up to 38 days.
* Birthday off and celebrate your birthday.
* Non-contractual bonus scheme and enhanced pension.
* Cycle to work scheme and financial wellbeing app for flexible wage access.
* Smart Money Cymru saving scheme (you do not need to live in Wales).
* Flexible work options and social events.
* Employee recognition program and volunteer days to support communities.
* Health and Wellbeing hub.
* Specsavers voucher and contribution towards glasses (terms apply).
* 40% employee discount on JoJo branded lines.
* Ongoing training and development opportunities in a learning environment.
Want to know more about JoJo?
We make happy and helpful clothes and products that let children be children in all their silly, messy, adventurous, noisy, imaginative joy. We’re about creating a warm, community-centric environment for our employees and customers. With over 50 locations across the UK and Ireland and a thriving e-commerce platform, we offer a carefully designed collection of children’s clothing, toys, and essentials, designed with love and care and always with children at the forefront.
As a B Corp, we strive for a sustainable future and take pride in our responsibilities to the planet and communities. Every role, task, and day is an opportunity to support, inspire, and contribute to the well-being of our teams and customers. We welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work to recruit, develop, and retain talented people from diverse backgrounds to grow sustainably and with different cultural influences, creating an environment where everyone can thrive.
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