Overview
Join to apply for the Technical Architect role at myGwork - LGBTQ+ Business Community.
(This job is with CGI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.)
This position is hybrid. You will be required to hold UK Security Clearance or be eligible to obtain this clearance.
Position Description
At CGI, we empower our teams to solve complex challenges at scale, delivering resilient and high-performing systems that transform the way clients operate. In this role, you\'ll strengthen the stability and performance of critical applications and infrastructure, tackle live service issues, drive root cause analysis, and unlock service improvements. You will gain exposure across diverse technologies and help shape how we support mission-critical services in a collaborative environment where ownership and continuous learning are valued.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK \"Best Employer\" by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and supporting the Armed Forces, and hold a Gold Award for the Armed Forces Corporate Covenant.
Join us and you\'ll be part of an open, friendly community of experts. We will train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Responsibilities
* Lead & Innovate: Take ownership of critical service issues and provide direction during high-priority incidents.
* Investigate & Resolve: Work with SMEs and problem management to perform root cause analysis using tools such as Dynatrace, Prometheus, and Grafana.
* Optimise & Improve: Identify opportunities to enhance system stability, capacity, and performance.
* Collaborate & Support: Act as a bridge between technical teams and wider stakeholders, ensuring clarity and alignment.
* Document & Share: Review and refine documentation, ensuring knowledge is accurate and actionable.
* Anticipate & Adapt: Engage in proactive monitoring and researching new technical areas to strengthen service resilience.
* Contribute & Engage: Join technical forums and calls, providing ongoing input into emerging issues.
Qualifications
* Proven background as a Technical or Solutions Architect, Analyst, or similar role.
* Strong knowledge of Windows Server, Active Directory, and Linux.
* Good understanding of networking concepts including routing, firewalling, load-balancing, and clustering.
* Experience with Docker and containerised services.
* Hands-on experience troubleshooting live services and monitoring performance.
* Familiarity with tools such as Logpoint, Dynatrace, Prometheus, Grafana.
* Knowledge of application architecture (monolithic and microservices) and data architecture.
* Experience working in Agile environments with Jira/Confluence.
* Excellent communication skills, with the ability to adapt technical detail for different audiences.
* Eligibility for UK Security Clearance (SC).
Together, as owners, we turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. You\'ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That\'s why we call ourselves CGI Partners rather than employees. You\'ll develop innovative solutions, build relationships with teammates and clients, and access global capabilities to scale your ideas and grow in your career.
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