Systems Support Advisor
A place to make things happen
Location: Based in our vibrant Peterborough office – enjoy four days of in-person collaboration with one remote day each week for added flexibility.
Salary: £39,529 per annum
Contract Type:Permanent,
Hours: 35 hours per week, Monday – Friday.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
As a Systems Support Advisor, you’ll play a key role in ensuring the smooth operation of our core systems and processes (including our housing management platform, document management systems, and other core business systems) while supporting transformation projects that make a real difference to our customers and communities. With an ambitious transformation plan underway, this is a fantastic opportunity for someone who wants to contribute meaningfully and grow within a forward-thinking organisation.
What You’ll Be Doing
Support system upgrades and transformation projects from start to finish. You’ll test specifications, create clear procedure guides, and deliver training to ensure smooth implementation across systems such as CRM, document management, and compliance platforms.
Act as a key contact for front-line colleagues, offering timely and helpful support to resolve system-related queries.
Lead the development and maintenance of user-friendly procedure guides and technical specifications.
Organise and facilitate training sessions, briefings, and workshops to help colleagues confidently adopt system changes.
Work closely with third-party suppliers and our internal IT team to troubleshoot issues and deliver effective solutions.
Salary
The salary for the Systems Support Advisor is £39,529 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you
Eager to learn, keen on IT, and an outstanding verbal and written communicator. We are always keen to talk to people who are passionate about developing their skills further. As a minimum you’ll bring:
Significant experience supporting core business systems, providing troubleshooting and root cause analysis for technical issues
Experience working in an ITIL environment, specifically in incident, problem, change and release management activities
Proficient in delivering technical support, working directly with users and liaising with third party suppliers where required
Experience in user acceptance testing and managing system upgrades, ensuring successful transition to new solution
Strong organisational skills, with the ability to prioritise tasks and manage time effectively
IT literacy, and the ability to work with operational software, including the ability to author and deliver training sessions
Systems Support Advisor Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 29th October
Stage 2: A Place to Show Your Strengths
For Stage 2 interviews you will be asked to complete a Congruity questionnaire so we can get to know you a little better. We will then carry out a role related exercise and competency based interview and explore anything relevant from the Congruity questionnaire.
Planned date: 4th or 5th October at our Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more – a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Systems Support, Business Systems, Housing Management System (HMS), Document Management System (DMS), CRM systems, Compliance platforms, IT systems administration, Systems transformation, Digital transformation, Core systems maintenance
REF-(Apply online only)