Maintain accurate and up-to-date medical records in line with NHS and private sector standards, GDPR, and Caldicott principles. Process and track 2WW (two-week wait) and urgent referrals, ensuring deadlines and targets are met. Book, amend, and cancel patient appointments, ensuring patients are contacted promptly. Support validation of waiting lists and contribute to effective patient pathway management. Create and maintain rotas for administrative staff and clinicians using operational systems such as SEMBLE, Lantum, and SystmOne. Oversee the safe retrieval, storage, scanning, and transfer of medical records. Provide day-to-day supervision, guidance, and support to junior administrative staff. Coordinate administrative workflows across multiple contracts and sites, meeting service delivery requirements. Act as a senior point of contact for internal and external queries relating to medical records, referrals, and rotas. Ensure compliance with CQC standards, NHS guidelines, and private contract obligations. Participate in departmental audits, quality checks, and continuous service improvement projects. Coordinating the on-call rota. Participating within the out of hours on call rota across evenings and weekends on a rota basis