Front Desk Manager
St Martins Lane Hotel
The Opportunity
We’re looking for a Front Desk Manager to lead our guest services team at a 5-star lifestyle hotel where luxury meets personality. This is your opportunity to shape the arrival experience, set the tone for every stay, and lead a team that thrives on excellence.
What You’ll Do:
* Oversee the day-to-day operations of the front desk, ensuring smooth check-ins, check-outs, and guest interactions.
* Lead, coach, and inspire a team of receptionists, night auditors, and guest service agents.
* Handle guest feedback and resolve issues with professionalism and care.
* Collaborate with Housekeeping, Concierge, and F&B to deliver seamless service.
* Monitor performance metrics, staffing, and training to uphold 5-star standards.
* Champion a culture of warmth, efficiency, and attention to detail.
Benefits
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
Ideal Candidate
* Proven experience in a front office leadership role within luxury or lifestyle hospitality.
* A guest-first mindset and a passion for creating memorable experiences.
* Strong leadership, communication, and problem-solving skills.
* Familiarity with hotel systems (PMS, POS) and front office procedures.
* Impeccable grooming, presence, and professionalism.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.