Front of House General Assistant
Job Type: Full‑time (Permanent) – 37.5hrs per week (Mon – Fri) – £12.71 per hour.
Location: Pirbright, United Kingdom.
Responsibilities
* Greet and welcome guests and clients with a warm, professional demeanor
* Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
* Schedule and coordinate appointments, meetings, and reservations using scheduling software
* Provide accurate information about services, facilities, and organisational offerings
* Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed
* Maintain a clean, organised, and welcoming front‑of‑house environment
* Support team members with administrative tasks and general assistance as needed
* Handle guest requests and concerns with professionalism and empathy
* Perform data entry and maintain accurate records and databases
* Ensure compliance with health, safety, and security protocols
* Multitask effectively while maintaining attention to detail during busy periods
Qualifications
* Excellent customer service skills with a friendly and professional approach
* Strong verbal and written communication abilities
* Proven organisational and time‑management skills
* Ability to multitask and prioritise responsibilities effectively
* Proficiency with computer systems and Microsoft Office applications
* Experience with scheduling software or reservation systems (preferred)
* Previous experience in a front‑of‑house, reception, or customer‑service role (preferred)
* Attention to detail and accuracy in administrative tasks
* Ability to work collaboratively within a team environment
* Professional appearance and demeanour
* Flexibility to adapt to changing priorities and work schedules
Benefits
* 28 days holiday including bank holidays
* Birthday off
* 24 weeks enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meal on shift
* Bespoke training and development opportunities
* Apprenticeship opportunities for all experience levels
* Pension and life insurance
* Discounts on high‑street shops, holidays & cinema via Perkbox
* Access to employee assistance programme
* Cycle‑to‑work scheme
Equality, Diversity & Inclusion
BaxterStorey is committed to encouraging equality, diversity, and inclusion among its workforce. The aim is for the workforce to be truly representative of all sections of society and for each team member to feel respected and able to give their best.
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