Overview
Jewson Scarborough, England, United Kingdom
Join to apply for the Senior Sales Advisor role at Jewson
We are currently recruiting for a Senior Sales Advisor to join our branch in Scarborough.
This is a full-time role working Monday-Friday 7:00-17:00, and every other Saturday from 08:00-12:00.
At Jewson, part of Stark UK, we believe that our greatest asset is our people. We strive for a dynamic workplace where ideas are welcomed and celebrated, and where individuals can thrive and reach their full potential.
What You’ll Be Doing
* Acknowledge every customer, ascertain their needs and provide quick and efficient service.
* Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
* Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
* Train and mentor new team members on company policies, procedures, and customer service best practices.
* Collaborate with other departments to streamline processes and improve communication.
* Maintain excellent standards across the counter, shop floor and yard.
* Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles.
* Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls.
* Understand our pricing approach and communicate credible prices.
* Stay updated on industry trends and best practices in customer service.
* Support business initiatives to increase sales, margin and service as required.
* Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
* Open and close the branch as required.
What We’re Looking For
* Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
* Enthusiasm - Positivity and passion for the merchant world
* Decency - Honesty and integrity, contributing to a respectful and ethical workplace
* Team Spirit - Thrives in collaborative settings
* Pride - Takes pride in work and aims for top-notch results
Why Choose Us?
* Quality - Commitment to providing outstanding products and service
* Supportive Environment - Growth-oriented culture with resources and support
* Professional Development - Apprenticeships, training, and mentoring programs
* Great Benefits - Competitive salary, bonuses, pension schemes, life assurance, and more
* Work-Life Balance - Flexible hours and a hybrid working model
What’s Next
* If your application is successful, our Talent team will reach out to arrange an interview and answer questions. We are committed to providing reasonable adjustments during the application and interview process.
* Are you ready to elevate your career and join a team that delivers exceptional service? We’d love to hear from you.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Sales, Administrative, and Customer Service
* Industries: Wholesale Building Materials
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