Here at North Wales Housing (NWH), we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on almost 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness. As a Gold Standard Investors in People employer, we’re committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021, and in 2023 listed as ‘ outstanding to work for’ by the Best Companies accreditation. The Package Salary of £23,774 Permanent contract, working 35 hours per week, Monday to Friday (some flexibility available with start and finish times) Agile working across Gwynedd county Mileage paid at 50p per mile Minimum of 25 days annual leave rising with length of service, plus bank holidays Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc. Access to savings and low-cost loans through your local Credit Union Further studies support and career development opportunities Generous contributory pension scheme (up to 10%) Employee health assistance and cash plan scheme Discounted leisure facilities The Role – Housing Support Officer Visiting tenant’s premises and other NWH schemes y, you’ll be delivering a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders. Your duties will include: Managing referrals to the scheme, contacting and interviewing applicants / agencies, arranging panel meetings, and updating colleagues within the scheme of new referrals Conducting move in and pre-tenancy paperwork and providing a comprehensive induction to new residents Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services Organising and managing a range of engaging activities to promote social inclusion Assisting service users with plans to move on to more permanent accommodation Facilitating and attending meetings with external agencies to ensure the person-centred provision of support and advice to residents Our Requirements – Housing Support Officer At least basic Welsh speaking skills and a willingness to learn Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, responding to incidents, making healthcare appointments, pursuing hobbies, securing training and employment, etc.) Experience working with and knowledge of the support needs of vulnerable people, especially those suffering or recovering from mental illness Good verbal and written communication skills Hard working, with a positive ‘can do attitude’ At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook Candidates must hold a valid UK driving licence and have a vehicle available for work purposes. T o view the full Job Description please CLICK HERE At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation. North Wales Housing is an equal opportunities organisation. We particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates who meet essential criteria and all disabled candidates will be guaranteed an interview. Shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible. As part of our recruitment process, North Wales Housing (NWH) collects and processes personal data relating to job applicants. Personal data is any data or information from which an individual can be identified or data which when mixed with other information held about the same individual would make it obvious as to who the subject of the data is. NWH is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view our Job Applicant Privacy Notice please CLICK HERE