Overview
Location: Abergavenny
Compensation: £9,324 per year (pro rata for part-time) | Salary (FTE): £23,311
Contract: Permanent, part time (14 hours over 2 days)
Department: Fundraising, Comms & Engagement
Application Deadline: 26 April 2026
Location: Frogmore Street, Abergavenny
Closing date: Sunday 26 April 2026
Interview date: Interviews will be arranged as applications are received
About the role
With over 50 charity shops across England and Wales, our Abergavenny shop is based within a community that is rich with history and is well supported by its locals. Our store is looking for a part-time Assistant Manager to create a warm and welcoming shopping experience for visitors and those donating to the store.
Using your experience in retail management/leadership, you will work with our Shop Manager and local community to drive forward sales and source quality fashion, accessories and homeware from donations to regenerate and find a new home. This store requires someone who understands the local community and can work to build a solid customer base and network of generous donors. Every item sold helps fund our vital work: supporting sick, injured, and homeless pets and caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes.
We’re looking for a positive role model to join our leadership team, guiding our team of volunteers in creating a friendly and welcoming shopping experience. You should have experience of managing others and have creative ways to lead and motivate a team to achieve maximum success. You will be supporting the recruitment and training of new volunteers, sharing your knowledge of merchandising and providing quality customer service to those both purchasing and donating.
You could be a current team leader or supervisor looking to take on more management responsibility, or an experienced manager (or deputy) seeking a new challenge. We want to hear from you to see if we are the employer for you!
Our shop is open Monday to Saturday from 09:00–17:00 and your normal working pattern may change each week, subject to business needs and staff/volunteer levels. This includes weekends and bank holidays; flexibility is essential. You may also be required to support additional holiday and sick cover.
Responsibilities
* Lead and develop the shop team of volunteers and staff
* Drive sales and merchandise quality through effective stock management
* Recruit, train and support volunteers; provide mentoring and leadership
* Deliver excellent customer service and maintain a welcoming store environment
* Build relationships with the local community and donors
About you
You will have:
* Previous experience of working in a retail environment
* Cash handling and reconciliation experience
* Experience of leading a team
* Experience of providing great customer experience
* Computer and administration skills
It would also be great if you had:
* Managing volunteers
How to apply
Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Benefits
Blue Cross benefits – Our people are the most important part of delivering our purpose. Our benefits include:
* Full-time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
* Wellbeing support programmes
* Free access to GP via MetLife (24/7 GP services), private prescriptions and more for you and your family
* Health cash plan
* Unlimited access to an employee assistance programme
* Pension scheme with enhanced employer contribution
* Professional fees paid with Continuing Professional Development and personal development support
* Life assurance
* 20% discount on Pet Plan pet insurance
* Enhanced family-friendly policies
* Recognition scheme
* Annual volunteer days
* Charity worker discounts across retailers
To read more about the benefits Blue Cross has to offer, please visit the why work for us" page on our website.
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