One of our local authority clients are currently recruiting for Income Management Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
In this role, the post holder will undertake timely and robust recovery action to prevent arrears and maximise income and work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure. They will understand the rules for welfare benefit and the principles of income maximisation and to support tenants to improve their financial and digital capabilities, promoting and assisting them with the take-up and use of these services irrespective of tenure. The post holder will also make referrals for tenants to internal services and external agencies to secure the best financial outcomes for them and provide excellent customer service in response to queries and whilst monitoring and managing accounts.
The post holder will support tenants through home visits including during evening and weekends, benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, providing a holistic approach to help residents to pay their rent and other charges. They will also understand and fully utilise the mobile and digital technologies, using the agreed IT systems as directed to prioritise debt prevention and collection, using y...