Residential Property Manager
Salary circa A GBP 24,000 to A GBP 25,000 dependent on experience + commission
Hours: Mon:Thurs: 9am:5pm (30 min lunch)
Friday: 9am:5pm (1 hour lunch)
Saturdays: 9am:1pm (1 in 4)
Benefits
* Additional leave
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Paid volunteer time
* Referral programme
Essentials
* Industry experience preferred but not essential
* Full UK driving licence
* Possessing, or willingness to undertake, a qualification meeting minimum requirements for Propertymark membership (MARLA)
Overall Objective
To manage an allocated portfolio of residential rental properties on behalf of landlords, from instruction through to letting and ongoing management.
The role involves marketing properties, vetting tenants, preparing tenancy documentation and managing the full tenancy lifecycle. Ongoing management includes compliance monitoring, lease renewals, rent reviews, mid:term inspections and arranging repairs in line with current legislation.
Training and completion of the Propertymark Level 3 Award in Residential Letting and Property Management will be required.
Key Responsibilities
Property Lettings
* Respond to enquiries and organise accompanied viewings
* Collect applicant information in line with GDPR and process referencing through third:party providers
* Guide applicants through the move:in process from application to tenancy start
* Prepare tenancy and compliance documentation
* Ensure properties are ready for tenancy including organising repairs or cleaning
* Collect initial rent and deposit monies and register deposits within government schemes
* Undertake key handovers and tenancy sign:ups
Marketing
* Ensure properties are marketed to a high standard in line with Consumer Protection Regulations
* Take property images, prepare floorplans and produce accurate property descriptions and brochures
Property Management
* Act as the main contact for landlords and tenants across an allocated portfolio
* Ensure properties meet legislation for the Private Rented Sector
* Monitor compliance including gas safety checks, EICR reports, EPCs and smoke/CO detection
* Arrange repairs through approved contractors and liaise with landlords and tenants
* Manage lease renewals and rent reviews, providing market advice and serving notices where required
* Organise and carry out mid:term property inspections
* Liaise with credit control regarding rent arrears and advise landlords
* Manage tenant vacates including check:outs, deposit negotiations and re:letting strategy
Additional duties include handling general enquiries, promoting company services, managing property keys securely and taking rental payments when required.
Key Skills
* High levels of customer service and professionalism
* Strong IT skills including Microsoft Office (property management systems beneficial)
* Self:motivated with good organisational and time management skills
* Ability to work independently and as part of a team
* Commitment to ongoing professional development
* Ability to build relationships with contractors and suppliers
Other
* Maintain a positive customer:focused attitude in line with company policies
* Adhere to all health and safety and security procedures
* Promote other areas of the business where appropriate
* Full UK driving licence and ability to attend appointments across West Yorkshire (pool vehicle available)
* Assist other areas of the department during busy periods or holiday cover
Compliance and Security
* Ensure compliance with company policies including Treating Customers Fairly, regulatory conduct, complaints procedures and training requirements.
* All work must comply with relevant legislation including the Bribery Act 2010, Data Protection Act 1998, GDPR and the Data Protection Act 2018.
* Ensure all personal data is handled securely and report any breaches or system weaknesses to