Service Desk Analyst
Salary + benefits
£32,000 base + flexible depending on experience
30 days holiday + bank holidays
Private healthcare
Life assurance
5% pension
Structured career progression + training
Location
West London (3 days onsite, 2 days from home)
The client
WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation.
The role
This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times.
The responsibilities
- Providing 1st line support via phone, chat and walk-ups
- Logging, diagnosing and resolving incidents in line with SLAs
- Supporting hardware, software and access-related queries
- Escalating issues to wider IT teams where required
- Delivering excellent customer service to a global user base
- Supporting users where English is not their first language
Requirements
- Minimum 2 years’ experience in a Service Desk / 1st line role
- Experience supporting Microsoft Dynamics is highly desirable
- Strong communication skills with a patient, user-focused approach
- Languages are a strong advantage, particularly German
- Italian, Spanish, German or Portuguese also beneficial
- Must be able to commute to West London (Driving recommended)
Recruitment process
1st stage with Hiring Manager
Final stage with technical team
Ready to Apply? send your CV to (url removed)