We have an exciting opportunity for the right person to join our amazing reception / care navigation team at Dunsville Medical Centre. This is a permanent contract subject to a mutual probation period. We have 18 hours (Part time). We are ideally looking for a receptionist who would like to learn and cover other admin roles within the practice which may allow the candidate the opportunity to diversify and expand their knowledge.
Main duties of the job
Our reception / care navigators take calls and online requests from patients. The patients are then directed to the most appropriate clinician or alternative service. They also deal with prescription requests and other enquiries, both on the telephone and over the counter. We are looking for a staff member who has exceptional inter personal skills and is able to deal with challenging circumstances calmly and efficiently. We would like the successful candidate to learn and support other administration tasks within the practice.
About us
Dunsville Medical centre is a well established GP practice in North East Doncaster. We have a stable patient base of around 7000. We have a very good relationship with our patients and the wider health community. We are open Monday to Friday and provide extended access to patients across our area on Saturdays.
Job responsibilities
Job Summary (Receptionist / Care Navigator)
An exciting opportunity has arisen to join the reception and care navigation team at Dunsville Medical Centre, Doncaster.
You will provide face-to-face and telephone support to our patients, working alongside our friendly reception, administrative and clinical teams to ensure patients receive the best possible experience. The ideal candidate will have a wider knowledge (or happy to learn) of general practice and the associated administrative roles.
Main Duties of the Job
The primary responsibilities of this role include:
* Providing care navigation, including assisting patients to access the most appropriate service.
* Booking appointments, managing triage requests and guiding patients through practice processes.
* Processing repeat prescription requests and handling general patient enquiries.
* Carrying out general office and administrative duties, including filing, photocopying, scanning and dealing with incoming correspondence.
* Supporting the wider reception and clinical team to ensure smooth day-to-day running of the practice.
About the Organisation
Dunsville Medical Centre is a long established, busy GP practice providing high quality care to our local community. Our team works hard to maintain excellent patient service, whilst supporting one another in a positive, friendly, and collaborative working environment.
We place strong emphasis on staff wellbeing, teamwork and professional support, ensuring every team member feels valued and able to contribute to the smooth running of the practice.
Person Specification
Experience
* Good IT literacy e.g. use of email, electronic records, scanning
* Experience in a customer facing or administrative role
* Experience dealing with the public in a busy environment
* Ability to communicate clearly and professionally, both face-to-face and over the telephone using computers and handling information accurately
* Experience in a healthcare reception role
* Experience of SystmOne (Clinical System)
Qualifications
* Good general standard of education
* Good standard of IT literacy
* Ability to stay calm, organised and polite under pressure
* Good attention to detail, especially when handling patient information
* Ability to work flexibly as part of a team, responding to changing workload and practice needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£13.27 an hour. Potential for Saturdays at higher rate.
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