We are seeking a Compliance Planner to join our team based in Banbury. The role sits within Compliance who are involved in delivering high quality services and effective scheduling of the Fire Servicing and Repair team in accordance with contract specifications.
Responsibilities
* Delivering high quality and consistent services in relation to the resolution of queries and complaints to ensure customer satisfaction, escalating as appropriate.
* Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
* Managing relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
* Maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.
* Assisting in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.
Qualifications
* NVQ2 in Customer Service or Business Administration (or similar).
* Recent experience in a similar role.
* Proven experience of working to deadlines and prioritising workloads in a fast paced environment.
* Working knowledge of relevant regulations, legislation and good practice.
* Excellent interpersonal and customer care skills.
* Occasional travel may be required of the role; therefore a full valid driving licence is essential.
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Benefits
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
* A pension scheme with employer contributions from Sanctuary.
* Life Assurance.
* Employee Advice Service including counselling.
* Cycle to Work scheme.
* Voluntary health plans.
* Employee discounts.
* Wellbeing support and tools.
* Employee recognition scheme.
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
* Role salary is £27,605 with an additional policy allowance of £2,189 per annum (rising to £29,058 with an additional policy allowance of £2,304 per annum after 12 months, subject to satisfactory performance).
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. We work closely with the Home Office in order to prevent unlawful working.
#J-18808-Ljbffr