Role Overview
As Bait and Tackle Shop Manager, you are responsible for the smooth and efficient running of the shop, both in-store and online. Your role includes managing staff, overseeing stock and sales, and handling customer service. You will also coordinate lake and match bookings as part of your duties.
Key Responsibilities
Shop Operations
* Manage the shop floor, ensuring it is tidy, well-stocked, and customer-friendly
* Oversee all aspects of daily shop activity, including opening and closing procedures.
* Monitor and drive in-store sales
Staff Management
* Supervise shop staff and support team development
* Create staff rotas and manage absence requests
* Lead by example with a hands-on, customer-focused approach
Stock & Suppliers
* Monitor stock levels and place timely orders
* Manage relationships with key suppliers
* Ensure products are correctly priced and well presented
Online Store
* Oversee the online shop, ensuring product listings are up to date
* Ensure orders are processed, packed, and dispatched promptly
* Deal with customer queries and online feedback promptly and professionally
Lake and Match Bookings
* Oversee day ticket sales and match bookings.
* Provide support and information to anglers and match organisers
General Expectations
* Maintain high standards of customer service at all times
* Represent Westwood Lakes professionally and positively
* Work collaboratively with other departments and management
* Have a flexible approach to working hours, including weekends and peak periods
Digital Assets and Marketing
* Create engaging content, promotions, and events to drive customer engagement on both social media platforms and website.
* Respond to customer enquiries and feedback on social media platforms in a timely and professional manner.
On a wider scale
* Participating in the planning, preparing and participation of events on site such as festivals or events.
* Working as part of a team, covering sickness and annual leave when required