Our Role
With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
We work with PRIDE; our company values every day. You will assist customers by resourcefully identifying their needs and answering product-related questions while optimizing sales and encouraging customer loyalty. You will be passionate and dedicated to going the extra mile for our customers and our team, and willing to take on multiple tasks.
If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.
What you'll be doing
* Provide excellent customer service and surpass customer expectations at every opportunity;
* Identify customer needs and answer product-related questions, including queries on product price, features, and benefits;
* Ensure all customer mail orders are completed efficiently and on time;
* Capture customer data to expand our database and encourage loyalty.
Please read through the attached Job Description for more details.
What we offer you
At The White Company, we value our employees for always going the extra mile for our customers. We reward this with great benefits and competitive salaries.
* 50% discount on our products
* 20 days holiday, rising to 25 during service
* A Volunteer Day with a charity of your choice
* A discretionary bonus scheme may be rewarded annually
* Perk Place Benefits Platform – discounts across wellbeing and lifestyle
* Automatic enrolment into the Group Personal Pension scheme
* Wagestream Money Management app – access to Wagestream gives you power over your pay and supports financial wellbeing
* Life assurance plan following successful probation
* Social events throughout the year, including Christmas parties
Our Equality, Diversity, and Inclusion statement of commitment
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities.
We strive to ensure our environment is one where people can bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.
Our active Equality, Diversity, and Inclusion Policy starts with our recruitment and selection process.
We invite you to join us on this journey.
Our Sustainability statement of commitment
We are dedicated to building a sustainable legacy that enables a brighter future for people and the planet. This commitment is reflected in all our actions.
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