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Job: Store Crew
Location: Bridgend
Job Type: Permanent, Part-time (12 hours)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment for all, fostering genuine connections with our customers, colleagues, and communities. You play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You focus on customer needs and will learn about our products to assist effectively.
Role Responsibilities
* Greet and thank customers warmly, ensuring they have a memorable experience
* Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales
* Process sales, orders, and refunds efficiently at the tills
* Assist with deliveries and stock replenishment on the shop floor
* Maintain shop floor and back of house tidiness
* Stay updated on company promotions and activities
* Support floor moves, sale setups, and launches
* Follow all FatFace policies and GDPR procedures
Competencies
* Deliver excellent customer service focusing on satisfaction
* Show passion and enthusiasm for the FatFace brand
* Align with social and environmental missions, taking impactful actions
* Provide genuine and authentic interactions
* Act with integrity and demonstrate understanding of others
* Respect and value team members at all levels
* Engage actively in team activities
* Use humour appropriately to build relationships
* Promote multichannel shopping options
* Maintain operational standards including delivery handling, VM, health and safety, housekeeping, and stock management
Experience
* Customer service experience is desirable but not essential
* Excellent communication skills
* Positive attitude
* Ability to work under pressure
* Initiative and independence
* Team player
* Good time management
Benefits of working with us
* 25 days holiday plus bank holidays
* Monthly discount allowance
* Perkbox platform access from day one
* Thrive learning system access from day one
* Dental insurance (employee funded)
* Pension scheme
* EAP support (UNUM/Retail Trust/Fashion Textiles Support)
* Sick pay allowances
* Sabbatical leave based on service
* Family-friendly policies (e.g., Maternity Leave)
* Refer a friend scheme
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