Client implementation executive, managing director

Overview

Who Are We Looking The Managing Director, Client Implementation Executive, is accountable for the commercial, operational, and strategic success of State Street Alpha client implementations. This role owns delivery outcomes for the firm’s most complex, high‑value, and visible client transformations and acts as State Street’s senior executive authority for implementation execution.

The role operates at the intersection of client partnership, delivery governance, and strategic change, with direct accountability for execution credibility, risk management, and value realization. It requires the judgment to lead through ambiguity, the authority to challenge both clients and internal senior leadership, and the discipline to ensure delivery integrity at scale.

This is a senior leadership role, expected to influence direction across the Alpha Implementation organization and the broader enterprise.

Why This Role Matters State Street Alpha is a flagship enterprise platform that connects front, middle, and back office capabilities across the investment lifecycle. Alpha implementations are mission‑critical, multi‑year transformations that materially affect client operating models, risk posture, and competitive positioning. As a Managing Director, Client Implementation Executive, you will directly represent State Street at the most senior client levels, ensuring Alpha implementations are delivered with discipline, transparency, and executive credibility in a complex and fast‑moving market environment.

Executive Accountability

The Managing Director, Client Implementation Executive is the single point of accountability for:

• Successful delivery of Alpha implementation programs
• Maintenance of delivery credibility with client executive leadership
• Protection of State Street’s operational, reputational, and commercial interests
• Executive‑level governance, escalation, and decision‑making
• Long‑term client relationship health during and after transformation

Key Responsibilities

Enterprise‑Level Program Ownership

• Own end‑to‑end accountability for Alpha implementation programs, including client outcomes, delivery integrity, and executive stakeholder confidence
• Set program direction and success criteria aligned to Alpha strategy, contractual commitments, and client business objectives
• Approve and govern integrated delivery plans across State Street teams, clients, and critical third‑party providers

Executive Governance & Risk Leadership

• Establish and chair executive‑level internal and client governance forums
• Serve as the senior escalation authority for delivery risks, issues, and strategic trade‑offs
• Ensure transparent, decision‑ready reporting to internal executives and client leadership
• Own change control decisions with material scope, timeline, or financial impact

Client Executive Engagement

• Act as the senior delivery counterpart to CIOs, COOs, Heads of Operations, and other C‑suite stakeholders
• Build and sustain trusted, long‑term executive relationships with clients
• Manage complex stakeholder dynamics, including conflicting priorities and cross‑organizational dependencies
• Protect delivery credibility by addressing risks early and decisively

Financial & Commercial Oversight

• Own program financial governance, including budget management, forecasting accuracy, and resource utilization
• Ensure delivery efficiency and financial discipline across complex, multi‑party programs
• Partner with commercial and product leadership to align delivery execution with client commitments

Organizational & People Leadership

• Provide senior leadership and direction to Program Directors, Program Managers, and Project Managers
• Actively coach senior delivery leaders and resolve high‑impact delivery challenges
• Set delivery standards, behaviors, and expectations across Alpha implementations
• Influence talent development and succession planning within the Alpha Implementation organization

Strategic Improvement & Enterprise Impact

• Drive continuous improvement across implementation methodology, governance, and execution models
• Identify systemic delivery risks and lead corrective action at the enterprise level
• Contribute to Alpha implementation strategy, operating model evolution, and client delivery innovation

What We Value

• Gravitas and executive presence with the ability to lead and influence at the most senior levels
• Clear ownership mentality and the courage to make difficult decisions in complex environments
• Exceptional written and verbal communication—concise, structured, and executive‑ready
• Strong judgment, risk awareness, and problem‑solving capability
• Collaboration across divisions, geographies, and functions
• Leadership behaviors aligned to State Street’s enterprise culture:
• Choose to own it
• Break through silos
• Deliver results through integrity
• Do better every day
• Care for colleagues, clients, and community

Education & Experience

• Deep understanding of financial markets and investment management operating models, including front, middle, and back office
• Degree in a financial, analytical, or related discipline, or equivalent senior‑level industry experience
• Extensive experience leading large‑scale, complex transformation programs within financial services, technology, or professional services environments
• Strong familiarity with Agile delivery models, highly configurable technology platforms, and modern testing approaches
• Experience engaging with global clients and leading distributed delivery organizations
• Willingness and ability to travel as required

Salary Range

$170,000 - $267,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid‑time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job ID: R-790693