We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.
Responsibilities
* Deliver great product placement and 'wow' wearable outfits.
* Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
* Confidently duty manage all areas of the store operation including service, people, and operations.
* Support the Commercial / Product Manager in empowering the team within the store to deliver for the customer by always putting customer experience at the centre of decision making.
* Have a good understanding of commercial tools and how to use them to drive commercial actions.
* Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
* Support the management of store operations, including compliance with health & safety standards.
* Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
Qualifications
* Previous experience in retail, preferably in a supervisor role.
* Passionate about fashion and stay updated on the latest trends.
* Strong communication and interpersonal skills.
* Can motivate and inspire a team to achieve their best.
* Proactive, adaptable, and thrive in a fast-paced environment.
* Love our products as much as we do so we create the best possible customer journey.
Things to Consider
* Fast‑Paced Environment: This is a high‑energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands.
* Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
* Managing People: Strong emotional intelligence is essential as you’ll be managing a diverse team.
* Hands‑On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
* Weekend Work: You’ll need to work on weekends, public holidays, and during key seasonal periods such as sales events, product launches, or store promotions.
* Deadlines: Strong time‑management skills are important for balancing multiple responsibilities and meeting deadlines.
Benefits
* Generous 50% staff discount & uniform allowance.
* Discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
* Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed.
* Support for all family setups, including enhanced maternity, paternity, adoption & fertility treatment through the Retail Trust.
* Give as you earn scheme, a 'Giver Island' day each year, and receive matched funding.
* Progression focus, upskilling, on‑the‑job training and qualifications.
* A generous bonus scheme & private pension plan.
* 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays, with the option to buy additional holiday.
Equal Opportunity Employer
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
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