Junior Application Support Specialist
Department: Technology - Live Operations
Employment Type: Permanent - Full Time
Location: UK - Leeds
Reporting To: Connor Rose
Description
Why Join DAZN?
DAZN is transforming how fans experience live sport. Streaming over 40 different sports from more than 300 leagues to millions of users in over 200 countries, we are one of the fastest-growing sports media companies in the world. Behind this delivery is our Application Support team — the frontline that ensures services are running smoothly and fans never miss a moment.
As a Junior Application Support Specialist, you'll have the opportunity to learn and grow within a global technology environment. You'll gain hands-on experience with live event monitoring, incident management, and OTT platform operations while working alongside experienced colleagues. If you're passionate about sport, eager to develop technical skills, and thrive in fast-paced environments, this role is your gateway into the world of live sports broadcasting and streaming technology.
What You'll Be Doing:
* Monitor DAZN's live platforms, performing event and health checks to ensure smooth operations.
* Log and escalate incidents clearly using service management tools (e.g., ServiceNow).
* Assist with Level 1 triage of customer-impacting issues.
* Support live event readiness processes, working with senior team members.
* Maintain accurate records of incidents and actions taken.
* Learn OTT platform basics, streaming architecture, and metadata workflows.
* Contribute to the improvement of runbooks, checklists, and operational documentation.
* Work on a shift rotation, including nights and weekends, aligned to the sports calendar.
What You'll Bring:
* Enthusiasm for technology and live sports, with a desire to learn about OTT streaming.
* Strong organisational and communication skills.
* High attention to detail and ability to follow processes accurately.
* Calm and focused approach under pressure.
* Familiarity with IT systems, monitoring tools, or ticketing platforms (advantageous but not essential).
* A collaborative mindset and willingness to work as part of a 24/7 team.
* Flexibility to work shifts, including nights, weekends, and public holidays.
Benefits
Benefits include access to DAZN, 25 days' annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.