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This role is for 20hrs pw week - and will need to flex to fit the needs of the club.
Elevation is a part of our core, matching with great company benefits to mention a few:
* 20% discount across all facias
* Free Gym membership
* Monthly Frasers Champion - winners get double their salary for the month
* Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
* Maximise every member and guest’s experience in our club.
* Support sales and retention of memberships through excellent customer service.
* Contribute to cleaning and hygiene standards of the club as required.
* Be a competent key holder, covering shifts as needed.
* Understand and operate the membership software system.
* Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
* Support the Fitness Manager with Gym Floor duties.
* Experience the products and services on offer.
* Maintain cleanliness of facilities, supporting the team in upkeeping the club.
* Drive secondary spend KPI targets.
* Handle member complaints effectively and inform the relevant manager.
Need to be:
* Outgoing personality with a positive mindset.
* Competent with administrative duties.
* Driven and ambitious, eager to learn and develop.
* Willing to participate in learning and development opportunities.
* Able to perform operational key holder duties as required.
* Passionate about fitness, administration, and customer service.
* Flexible to work shifts, including weekends and bank holidays.
* Target-focused to support sales and retention goals.
For more about our brand, visit our LinkedIn page here.
Join Frasers Group if you're fearless. The potential is massive, and the experience is unrivalled. Live and breathe our principles:
* Think without limits: Think fast, fearlessly, and lead your team.
* Own it: Take responsibility for your role and results.
* Be relevant: Relevant to our people, partners, and the planet.
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