Mike Burton - Destination Sport Group
Mike Burton (MBG) creates and delivers major brand, customer and revenue‑focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include England Rugby, Scottish Rugby, The R&A, EPCR and The British & Irish Lions.
Private Housing Lead
This is a hybrid role based in our Gloucester office. You must live within a commutable distance. The Private Housing Lead is responsible for developing, managing, and maintaining a high‑quality portfolio of privately owned rental properties. Predominantly working on The Open Experiences project, this role will build strong relationships with homeowners, assess and value properties for rental suitability, ensure full compliance with relevant legislation and act as the primary liaison between homeowners, renters, local authorities, and internal teams.
The successful candidate will combine skills similar to those of an estate agent, housing officer, and/or an account manager, ensuring successful onboarding of properties and possessing clear communication and exceptional service delivery.
Key Responsibilities
* Property sourcing and relationship management: establish and maintain strong relationships with private homeowners, proactively recruit and onboard new homeowners, and act as the main point of contact for homeowners.
* Property inspection, assessment and valuation: visit, inspect, and assess properties to determine suitability and rental potential, produce accurate valuations and recommend appropriate rental pricing, and identify areas requiring improvement to meet standards or local regulations.
* Compliance and legislative awareness: keep up to date with UK national and devolved government short‑stay rental legislation, work with local councils to understand and apply local authority rules, and ensure all property owners meet required legal and safety regulations.
* Contracting and documentation: draft, issue, and manage homeowner and tenant contracts and service agreements, maintain documentation accurately in internal systems, and explain contractual obligations to both parties.
* Co‑ordination between renters and homeowners: act as intermediary to ensure smooth communication.
* Marketing and property presentation: review homeowner‑submitted materials, ensure accurate, high‑quality information, and work with the Marketing Team to create web pages, listings, and promotional content.
* Cross‑company support: deliver consistent Customer Service Team support across all brands and business units, complete any ad‑hoc duties, and provide flexibility to work evenings, weekends, and shift patterns across events.
* Reporting and performance: produce regular reports on property numbers, enquiries, valuations, trends, and financial performance; present updates to managers, senior leadership, and external stakeholders; attend meetings to provide operational updates and insights.
Skills and Experience
* Experience in property management, estate agency, housing services, or similar (desired but not essential).
* Strong communication and interpersonal skills with the ability to build trust quickly.
* Knowledge of rental legislation and property compliance or a willingness to study and learn.
* Ability to value and assess properties based on condition, location, and market demand.
* Excellent administrative and organisational skills.
* Confidence in liaising with councils, authorities, and regulatory bodies.
* Comfortable presenting to senior stakeholders and in group meetings.
* Competence in using booking management systems, CRM systems, databases, and digital communication tools.
* Proficiency with Office365 programmes (Excel, Word, PowerPoint).
* Marketing or content creation exposure (property listings, adverts, online pages).
* Full driving licence for property inspections.
* Ability to travel and stay overnight for up to two weeks at a time for house inspections and during event delivery.
In Return We Offer
* The opportunity to work with world‑class professional sporting clubs.
* Hybrid working model.
* Highly competitive salary.
* Guaranteed day off on your birthday.
* Opportunity to sample top‑level hospitality packages at stadiums across the world.
* Supplier‑hosted networking events.
* Company funded parties.
* Opportunity for progression.
* Funded training.
* Access to wellness hub with discounts for gyms and retail providers.
* Access to discounted hotels and sporting event tickets.
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