Retail Sales Assistant
8 hour contract.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply games that bring families together. You give a puzzle book that reconnects them with a late family member’s memory. Your passion and our products ignite the spark within people, help unleash their creativity, find new hobbies, or rekindle fond memories.
Responsibilities
* Deliver friendly, knowledgeable, and efficient service to every customer.
* Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
* Operate tills accurately and handle transactions with care.
* Support with deliveries, stockroom organisation, and product availability.
* Follow all operational procedures, including health & safety and loss prevention.
* As a Keyholder (if applicable), open and close the store securely, support cash handling and store security.
* Work collaboratively with your team to meet store targets and KPIs.
* Stay informed about promotions, products, and services to help customers make informed choices.
* Be a brand ambassador – positive, professional, and passionate about what we do.
* Physical demands: manage stairs and heavy stock; supportive team available to lend a hand.
Keyholder Responsibilities
* Opening and closing the store.
* Cashing up.
* Carrying out management responsibilities.
Skills & Behaviours
* A passion for delivering great customer service.
* Strong communication and interpersonal skills.
* A team player with a positive, can‑do attitude.
* Reliable, punctual, and flexible to work varied shifts.
* Comfortable using tills and handling cash.
* Previous experience in customer service or hospitality role.
* Experience in a fast‑paced, high‑volume environment.
* For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Benefits
* 25% colleague discount plus exclusive double discount days.
* MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* Family friendly leave – enhanced maternity, paternity and adoption pay.
* Holiday – 28 days including bank holidays, or 33 days for Deputy and Store Managers.
* Can-Do Academy – growth with instant access to further training.
* Stream – claim early access to 50% of wages as you earn them.
* Share scheme – own a piece of The Works.
* 24/7 support for you and your family via Retail Trust Charity and Employee Assistance Programme.
* Healthcare Cash Plan – support everyday health costs.
* Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
We are committed to diversity, inclusion and applying reasonable adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. Where possible, we will try to support these requests. If you need reasonable adjustments for an interview you might attend with us, let us know.
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