About the role Are you passionate about helping people access the most appropriate support at critical times in their lives? Do you have experience in either housing and/ or benefits and money matters? The Temporary Accommodation team are looking for a knowledgeable and enthusiastic professional to lead on income management work with our tenants. This will involve telephone and face t o face work, close working with colleagues both in Housing and the Benefits teams, and a focus on customer. If you are interested in achieving the best outcomes for our residents, in a fast-paced and rewarding environment, we would love to hear from you What will you be doing? The role involves making early contact with those at risk of falling behind, helping them access the benefits they are entitled to, and working to maximise their income. You will also be responsible for developing effective debt recovery plans and supporting tenants on their journey towards financial stability. Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council. About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support. West Northants Council, where careers thrive. Attached documents Temporary Accommodation Income Officer.pdf