Overview
This role is a Fixed Term Contract with a duration of 2 years. This is a great role for someone who loves working with the wider community and a diverse range of people to help them get the best from their living environment, supporting the delivery of our ambitious housing retrofit programmes under the Warm Homes: Social Housing Fund Wave 3 project. As our Retrofit and Engagement Coordinator, you will be directly engaging with residents, both Council tenants and private homeowners / renters, building strong relationships with them and ensuring they are informed about upcoming and ongoing retrofit projects. You will also liaise with Council staff, external surveyors, contractors, agencies, and residents to deliver high quality customer care and resident engagement during and after housing retrofit projects, keeping residents updated with appointment dates and addressing any concerns they may have throughout the retrofit process. This is a two-year fixed term contract offering the opportunity to work at the forefront of sustainable housing development.
Responsibilities
* Engagement with tenants, delivery partner, and contractors to ensure smooth delivery of retrofit works.
* Develop and implement communication strategies to raise awareness and promote participation in the WH: SHF Wave 3 project.
* Support project monitoring, reporting, and evaluation.
* Champion sustainability and inclusivity throughout the project lifecycle.
Qualifications & Skills
Good face‑to‑face communication, relationship building and persuasion skills with experience working with a diverse range of people. Experience in the charity sector, social housing or similar is desirable. Some knowledge of construction would be beneficial or an aptitude for it to help you explain plans and projects to the relevant community members. A good level of administrative ability, organisational and creative skills is also needed.
Benefits
* 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
* Generous Local Government Pension Scheme
* Flexi time scheme
* Annual leave purchase scheme
* Structured Induction Program
* Learning and Development opportunities including Future Leaders programmes
* Payment of a professional subscription for approved professionals
* Family Friendly Policies
* Independent Support for your health & wellbeing
* Generous compassionate leave
* Extra Benefits including Retail Discounts, Cycle to Work scheme and more
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