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Job Overview
Our client is seeking an experienced Team Leader to manage the Sales Support Specialists. You will lead and develop a team responsible for delivering excellent service, achieving customer and retailer satisfaction, and meeting departmental objectives. Your role involves responding to customer and retailer inquiries, processing transactions with a focus on finance activities, ensuring compliance with regulatory standards, and building efficient processes. Additionally, you will support training needs and ensure smooth business transactions to facilitate growth.
Requirements
* Minimum 12 months experience managing teams
* Experience in Financial Services Contact Centre environments
* Empathetic and developmental leadership style
* Experience in a fast-paced, sales-driven environment
Additional Details
* Seniority Level: Mid-Senior level
* Employment Type: Full-time
* Job Function: Information Technology
* Industry: Accounting
Location: London, England, United Kingdom
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