The Client Onboarding Specialist will support the smooth and compliant onboarding of new clients and ongoing lifecycle changes, ensuring accuracy, timeliness, and regulatory compliance. The role will involve daily interaction with Front Office, Compliance, Operations, and Technology
Key Responsibilities
Manage the end-to-end onboarding process for new clients (Private Clients, Trusts, Companies, SIPPs, Charities), ensuring cases are progressed efficiently and in line with policy and regulation.
Accurately capture and maintain client static data across core systems to meet operational, reporting, and regulatory requirements.
Undertake AML/KYC reviews and ensure processes comply with FATCA, CRS, MiFID II, and US QI (W-series) obligations.
Escalate higher-risk or complex cases as appropriate.
Process onboarding and client lifecycle requests ensuring consistent adoption of new tools and processes.
Work closely with Compliance, Front Office, and Operations teams to resolve queries, provide feedback, and ensure a seamless client experience.
Identify issues and suggest enhancements to processes, supporting the team’s drive for efficiency and digitisation.
Independently manage onboarding cases and can understand why data accuracy matters (downstream regulatory, tax and reporting impacts)
Skills & Experience Required
* 5 years’ experience in a client onboarding, AML/KYC, or client data role within Wealth or Asset Management (or financial services).
* Good understanding of AML/KYC obligations across different client types and jurisdictions.
* Working knowledge of AML/KYC requirements and global tax/regulatory frameworks (FATCA, CRS, MiFID II).
* Familiarity with digital onboarding tools and workflow platforms desirable.
* Strong attention to detail, with excellent organisational and data management skills.
* Effective communicator with both colleagues and stakeholders.
* Positive, adaptable mindset and appetite for learning.
Qualifications
Industry qualifications (e.g. IOC, IMC) desirable but not mandatory.
Ongoing commitment to CPD is expected and supported