Right Now Group are currently working with an expert in time-critical aerospace operations based in Hounslow. Our client now requires a Logistics Coordinator to join their fast-paced customer service/operations team.
Responsible for the management and optimisation of operational processes and ensuring an exceptional service for customers, the client requires a highly proactive professional with exceptional attention for detail and in-depth understanding of time-critical logistics.
Duties and Responsibilities of a Logistics Coordinator
* Ensure efficient and timely delivery of time-critical shipments by closely monitoring day-to-day operations of key client accounts and acting as a primary point of contact for these accounts, providing exceptional customer service.
* Refine and subsequently implement operational processes, enhancing efficiency and reducing turnaround time.
* Resolve operational challenges and streamline workflows by close collaboration with muti-functional internal and external teams.
* Closely analyse data, identifying trends and any areas of improvement to be made in the logistics process.
* Communicate effectively and proactively with customers, providing real-time updates and addressing any enquiries and resolving any issues in a timely fashion.
* Play a key role in improving the customer experience by implementing strong feedback mechanisms.
The successful Logistics Coordinator:
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