Job Description
We’re looking for an experienced IT 1st Line Support to join our fast-paced, collaborative IT team. You’ll be the first point of contact for technical issues, resolving most incidents on first contact and delivering excellent customer service.
Key Responsibilities:
* Provide 1st line support for IT incidents and service requests.
* Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.
* Troubleshoot video conferencing tools (Logitech, Teams).
* Log and track issues using ITSM tools and escalate when needed.
* Support onboarding, training, and IT hardware lifecycle (procurement to disposal).
* Maintain asset records and conduct regular audits.
* Assist with IT projects and system improvements.
Qualifications
* Previous 1st Line IT support experience in a medium to enterprise environment.
* Strong knowledge of Windows 11, Microsoft 365, and common hardware.
* Excellent troubleshooting, communication, and documentation skills.
* Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).
* Full UK driving licence.
Additional Information
Benefits:
* Health Cash Plan
* Life Assurance
* Pension Scheme
* Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more.
* Offering hybrid working with 4 days in the office and 1 day at home
* Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more.
* Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.