GLL is looking for a Tennis Lead to work at the Manchester Tennis and Football Centre but also support programmes across our other Manchester venues.
If you have the skills and ambition to join us as a Tennis Lead, there's never been a more exciting time to join the team. Our Tennis Lead sits within our junior and adult brands division with the majority of our sports courses being delivered to children; nationally over 120,000 children attend our sports courses.
As a Tennis Lead you’ll be highly motivated and committed to engaging and inspiring participants of all ages and abilities within a safe setting. You'll be responsible for all tennis business within the centre; supporting the General Manager in the overall performance and delivery of the tennis service, sales, customer service, cleanliness, staffing, health & safety and brand delivery. Ensuring that Key Service Performance Indicators are met. Adopting a commercial tennis sales approach to growing participation and the tennis business. You will be responsible for all coaching staff.
What you need:
1. A can-do attitude
2. A real focus on customer service.
3. Passion and personality
4. Knowledge of health and safety
5. Be a great team player
6. A First Aid qualification
7. Experience of coaching in a community setting
What you’ll do:
8. You will be responsible for the tennis business for the centre.
9. Supporting the General Manager in the overall performance and delivery of the tennis service, sales, customer service, cleanliness, staffing, health & safety and brand delivery. Ensuring that Key Service Performance Indicators are met.
10. To adopt a commercial tennis sales approach to growing participation and the tennis business.
11. To be an ambassador for GLL’s tennis vision both internally and externally communicating and promoting the vision and direction of GLL inline with its business model.
12. Responsible for the health and safety of participants, and coaching staff reporting any defects of equipment and facilities to the General Manager.
13. To strengthen community links with working partners, GLL management and customers.
14. Understand and implement relevant policies and procedures.
15. Provide visible leadership to the departmental staff, ensuring they are highly trained and motivated and operate at high levels of both performance and efficiency.
16. Ensure all members of the team are effectively managed and supervised and that all people management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline etc.)
17. Set up, manage and promote the on court tennis programme and coaching qualifications in line with LTA and Clubspark guidelines.
18. Act as a point of contact for members and interact on a social and coaching level.
19. To work with external partners to develop and implement a comprehensive in school tennis programme and develop quality school links.
20. Set up regular competitive opportunities for all ages and abilities within the membership and encourage development and further skills of individuals through to competitive levels where applicable.
21. To assist in the entry and selection of teams and oversee financial league payments.
22. Attend meetings in order to offer regular feedback on the organisation and degree of success of coaching and competitions; also to discuss potential opportunities to growth and attraction.
23. Optimise facilities and resources and help advance the facility’s overall development.
24. Liaise with outside bodies to source funding for overall programme.
25. Manage the team of coaches, run regular team meetings and regular in service training sessions which cover: coaching standards, theme and content of weekly programme, update on news event.
26. To ensure effective liaison with relevant LTA staff.
27. To ensure the site objectives are being met for social inclusion.
28. To schedule coaching rota regarding court access and coaches duties within the coaching programme.
29. To contribute with material for the production of coaching information for customers and staff.
30. To assist with the preparation for future projects for development.
31. To organise periodic special events at the facility in an effort to attract and retain members’ tennis interest.
32. To communicate programme updates and changes to operation staff.
33. To monitor equipment requirements, storage and purchase requests.
34. To develop profitable and innovative additions to current programme.
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
35. A Values driven organisation.
36. Learning & development to support career development
37. Good Pension schemes
38. Discounted gym membership for you and your partner.
39. A Flexible position with the potential opportunity to secure a contracted role
40. Industry leading rates of pay
41. Opportunity to join the GLL Society and have a say in how we are run plus associated social events
42. Exclusive discounts on our villas in Portugal
43. Exclusive discounts on our Ski chalets in Bulgaria
44. Health assurance
45. Career pathways and professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
46. Discounts across thousands of retailers (GLL Extras)
47. 25% off Red Letter Days
48. 20% off GLL spa experience treatments and associated products.
49. Ride to work scheme
50. Free eye tests and discounted glasses