Job Description
Are you an excellent problem solver? Are you able to think on your feet and remain calm under pressure? Do you have strong IT skills and are you comfortable with new systems? We have an opportunity for an Assistant to join our Customer Relations Team who is responsible for the handling and resolution of all day‑to‑day enquiries and complaints from retail customers. You will ensure that the Watches of Switzerland Group's brand values and standards are delivered through an exceptional customer experience.
Providing support and guidance on customer issues raised, whilst monitoring and checking current administrative process and procedures are followed, you will make recommendations on how the customer experience and the service provided to customers can be enhanced.
About You
* Exceptional communication and interpersonal skills.
* Excellent IT skills.
* A natural problem solver able to use own initiative.
* Methodical, with a robust attention to detail.
* An ability to influence and inspire others.
* Highly self‑motivated with a proactive, ‘can do' attitude.
* A professional approach and attitude.
Some Of Our Benefits
* Holiday Purchase Scheme
* 24/7 Employee Assistance Programme
* 24/7 Virtual GP service
* Share Save Scheme
* Enjoy your Birthday Off
* Free Wellbeing Tools
* Generous Discount Scheme
* Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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