As the Operations Manager responsible for the Liverpool Operations Centre, you will lead and manage the Operations Centre of Excellence, a 24/7/365 operation. Your responsibilities include:
* Reporting to the Director of Technology Operations and providing updates on the Centre's performance.
* Collaborating with key suppliers such as Vodafone, SGI, and Elsym to ensure core gaming operations run smoothly.
* Managing the day-to-day operations of the Liverpool Operations Centre (currently Knowsley, moving to Warrington early 2026).
* Overseeing shift teams, allocating tasks to meet production targets and deadlines.
* Conducting performance reviews and setting objectives for team members.
* Working with auditors and internal teams to ensure the integrity and accuracy of Lottery Draws and Results.
* Ensuring all shifts are well-trained and compliant with policies and procedures.
* Participating in management meetings to discuss operational issues and improvements.
* Implementing and testing Business Impact Analysis (BIA) and Business Continuity Plans (BCP).
* Supporting audits and ensuring compliance with regulations.
* Maintaining monitoring tools for all systems, including Infrastructure, Networks, Storage, Applications, and Batch processing.
* Provisioning system operations for EuroMillions draws in live and test scenarios.
* Representing the Operations Centre in project meetings and driving continuous service improvements.
* Communicating effectively, owning issues, and driving decisions to resolution.
* Promoting a culture of innovation, responsibility, and inclusivity.
Minimum requirements include:
* 10+ years in operational roles
* 5+ years in team leadership
* Experience in regulated business environments
* Proven ability to drive results and foster innovation
* Supplier management skills
* Strong analytical and decision-making skills
* Ability to develop team capabilities and support career growth
* Excellent communication and stakeholder management skills
The job is active and accepting applications.
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