IT Service Manager
Location: Cheltenham (onsite)
Citizenship Required: UK
Security Clearance Required: Highest level of UK Government clearance
Salary: £50,000 - £70,000
Travel: Yes, 10% of the time
The Opportunity
At Northrop Grumman UK, you are part of a team driving innovation where it matters most—solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible.
This mindset goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within our communities.
What You’ll Be Doing
* Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
* Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
* Identifying and resolving service issues, risks, and obstacles—taking ownership of problems and driving solutions.
* Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
* Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.
What We’re Looking For
* Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
* The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
* A proactive approach to problem solving, risk management, and service assurance.
* Strong communication and collaboration skills, with the ability to influence without authority.
* Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.
* Desirable: Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission‑led environments.
Security Clearance
Due to the nature of our work, you must be a UK citizen and currently hold the highest level of UK Government security clearance.
Benefits
* Flexible working options, including the ability to request a compressed fortnight
* Private healthcare
* Cash health plan
* Holiday buy and sell options
* Career development and mentorship programmes
* Performance‑related bonuses
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