The Regional Manager (RM) is a key role for our business and the Operations Team. The RM is responsible for ensuring their Regional team provides safe, compliant, installation and maintenance of our clients Life Protection Systems. The RM must ensure their branches perform to KPI levels which support activity, customer experience, financial metrics and internal measures. The RM must develop and deliver a motivated region which works towards achieving Company Goals. All aspects of administration to support smooth operations must be demonstrated and all behaviours in support of our values must be evident throughout your employment.
Person Specification
Confident and self-aware with the ability to communicate professionally
Able to influence positively to gain effective outcomes
Able to maintain performance in stressful and challenging circumstances
Able to build and maintain long-term professional relationships both internally and externally
Able to identify solutions to suit internal and external customers
Produce high quality work ensuring recording and use of systems is accurate and BI is analysed and acted upon
Effective organisation to ensure priorities, goals and deadlines are achieved.
Responsibilities
Managing and coaching a team of engineers, setting goals and objectives, and making sure productivity and efficiency targets are achieved.
Ensuring you're compliant with industry standards and internal procedures and all the servicing work that takes place in your region is completed correctly, competently and on time.
Daily smooth operations of your department and encourage success.
Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
Reviewing and analysing region KPI and financial reports, and motivating staff to exceed objectives.
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
* Additional leave
* Company car
* Company events
* Company pension
* Free parking
* On-site parking
* Store discount
Education:
* GCSE or equivalent (required)
Experience:
* People Management: 5 years (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (required)
Willingness to travel:
* 50% (required)
Work Location: On the road